Accessibility Statement
Last updated: 23/06/2026
This document is drafted in a simplified form and with clear and understandable language in accordance with the principles and accessibility requirements established by Directive (EU) 2019/882 and Legislative Decree 27 May 2022, n. 82, with particular reference to the obligation to provide perceptible, usable, understandable and robust information for all users, including people with disabilities.
Pursuant to Article 12 of Legislative Decree 82/2022 and Annex I, sections III and IV, information relating to the accessibility of services must be presented clearly, comprehensibly and accessibly, including through the use of simple language and a non-complex structure.
The choice of conciseness and simplicity of this document therefore constitutes a direct implementation of a regulatory obligation and does not represent a limitation of the available information, which remains fully governed by the technical and legal reference documentation.
This document was provided by Accessiway to comply with the obligations of the European Accessibility Act until the competent National Authority provides the official template.
Each complex paragraph is introduced by an explanation in simpler language.
Introduction
We want everyone, including people with disabilities, to easily use our service. This document explains what we do to make it accessible and compliant with laws and standards such as the European Accessibility Act or WCAG.
CSP International Fashion Group is committed to accessibility and inclusivity. We want all our customers, including people with disabilities, to be able to successfully use our service.
This document outlines the accessibility features of https://www.cagi.eu, how we meet the requirements of the European Accessibility Act, EN 301549 standard, WCAG 2.2, ADA, and Sec. 508, and what we are doing to maintain and improve accessibility. This statement applies only to https://www.cagi.eu.
We regularly review this information as we improve https://www.cagi.eu.
Overview
Service description
This is a B2C e-commerce platform for purchasing underwear and clothing products.
How to use https://www.cagi.eu
(Accessibility & Operability)
We strive to make https://www.cagi.eu easy for everyone to use. Here's an overview of how to navigate and use our service with assistive technologies or special configurations:
How to use https://www.cagi.eu
Users can browse the catalog, add products to their cart, create an account, and complete a purchase. They can also contact customer service.
Accessibility of https://www.cagi.eu
It uses standard interaction methods with the operating system and assistive technologies.
If you need further explanation on how to use any part of https://www.cagi.eu, please contact our support for personalized assistance. We aim to provide any additional description or explanation necessary for the correct functioning of the service.
Accessibility Compliance
(How we meet requirements)
We have evaluated https://www.cagi.eu against the requirements of the European Accessibility Act (and its local application where necessary), ADA, WCAG 2.2, Section 508 and it is:
Perceivable
- Content is presented in an order that reflects its logical and semantic structure, allowing assistive technologies to interpret it correctly.
- Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, color, size, visual location, orientation, or sound.
- Content adapts correctly to screen orientation, maintaining consistent display and functionality.
- Where present, the purpose of input fields that accept specific data is correctly communicated to assistive devices and is implemented in compliance.
- Information is not conveyed solely through color, or an accessible alternative such as text or symbols is provided.
- Information is presented using text, avoiding non-essential and non-customizable text images.
- Essential components, even in different states, have a color contrast ratio of at least 3:1 against adjacent elements.
- Changes to text spacing, regarding line height, spacing between paragraphs, letters, or words, do not result in loss of information or content.
Operable
- There are no keyboard traps (it is possible to navigate freely within and outside all components).
- There is no interference with keyboard shortcuts made of single letters, numbers, or symbols.
- There are no time limits imposed by the content, or if present, they are controllable by the user, adjustable, extendable, or justified by functional or regulatory needs.
- All moving content, if present, has controls for pausing and/or playback control.
- Flashing or intermittent content is not used at levels that could cause epileptic seizures, remaining within safety limits.
- Skiplinks are implemented to allow quick navigation to the main content, improving accessibility and user experience.
- The service flow screens have titles that describe their topic or purpose.
- Multiple ways exist to identify content within the environment.
- Elements that can receive keyboard navigation focus are always at least partially visible in the viewport.
- All functionalities do not require complex gestures to be used.
- Functionalities do not start immediately upon touch, can be canceled before completion, and do not require holding down to work.
- For user interface components with labels that include text or text images, the name read by assistive devices contains the visually presented text.
- All functionalities are usable without relying solely on device or user movement.
- All functionalities are usable without necessarily having to be dragged.
- The clickable area of interactive elements is sufficiently large to ensure smooth interaction for users.
Understandable
- The language of each page is appropriately defined and used consistently throughout the service.
- All language parts that require it are programmatically determinable.
- User interface components, when receiving keyboard navigation focus, do not generate unexpected context changes that could disorient the user.
- User interface components, when activated by the user via keyboard or assistive technologies, do not generate unexpected context changes that could disorient the user.
- The navigation mechanisms present are consistently positioned throughout the entire service flow.
- Repeated interface elements are defined consistently to facilitate their identification.
- Within the environment, mechanisms for requesting support or help are consistent.
- When an input error is automatically detected, the erroneous element is identified and the error is described via text.
- When an input error is identified and suggestions for correcting it are known, such suggestions are provided to the user, except in cases provided by law.
- We write content in clear and simple language.
Robust
- Standard development technologies interpretable by assistive technologies are used.
We have tested https://www.cagi.eu with the most common assistive technologies in a wide variety of Operating System-Browser configurations:
- Screen readers (such as NVDA and JAWS on Windows, VoiceOver on Mac and iOS) to confirm that all interactive elements are correctly announced and can be used.
- We also test screen magnification and high contrast modes.
We aim for compatibility with current versions of leading assistive technologies. Our code follows best practices outlined in WCAG 2.2 and EN 301 549 for robust implementation, meaning it should remain accessible even as technology evolves.
Standards: Based on the above, we apply the latest WCAG 2.2 AA and EN 301 549 criteria to ensure accessibility. Compliance with these standards creates a presumption of conformity with the requirements of the EAA, ADA, and other regulations based on the same technical standards.
Continuous Monitoring and Maintenance
For us, accessibility is not a one-time commitment, but an ongoing process. Here's how we ensure that https://www.cagi.eu remains accessible over time:
- Our accessibility coordinator, who oversees the accessibility of https://www.cagi.eu can be contacted at this e-mail address compliance@cspinternational.it.
- With AccessiWay's support, on 23/06/2026 we conducted an external expert-led manual audit to verify our accessibility compliance. We maintain a cycle of continuous testing and improvements, with recurring support to ensure that at least once a year comprehensive audits are conducted, including manual tests by professionals using assistive technologies.
- We use automated testing tools integrated into our development process to quickly identify common accessibility issues (such as missing alt text or form labeling). Every code update goes through these checks.
Feedback and Contact
We are happy to receive your suggestions to make https://www.cagi.eu better. If you find problems or have suggestions, please contact us via email, phone or mail. Explain the details of the problem so we can help you.
We highly value the input of our users, especially if they inform us that something is not working. If you have difficulty accessing any part of https://www.cagi.eu, encounter an accessibility problem, or have suggestions for improvement, please let us know.
Email: compliance@cspinternational.it
Phone: +3903768101
Company address: via Piubega 5c, Ceresara (MN) Italy
When you contact us, please provide as much detail as possible about the problem (which page or function, what happened, and what assistive technology you are using, if any). We will try to acknowledge your feedback within 15 working days and do our best to resolve the issue quickly or inform you about progress.
Appeal: If you believe your accessibility concerns have not been adequately addressed, you have the right to escalate your complaint. We sincerely hope to resolve any issues with you before they reach this stage.
Document history: This document was last reviewed and updated on 23/06/2026. We plan to review it at least annually, or whenever significant changes to the service occur.
EN301549 Technical Report
Chapter 5: Generic Requirements
| Criteria | Conformance Level | Remarks |
|---|---|---|
| 5.1 Closed functionality | Header cell no response required | Header cell no response required |
| 5.1.2 General | Header cell no response required | Header cell no response required |
| 5.1.2.1 Closed functionality | See 5.2 to 13 | See information from 5.2 to 13 |
| 5.1.2.2 Assistive Technology | See 5.1.3 to 5.1.6 | See information from 5.1.3 to 5.1.6 |
| 5.1.3 Non-visual access | Header cell no response required | Header cell no response required |
| 5.1.3.1 Audio output of visual information | Not applicable | |
| 5.1.3.2 Playback of audio output including speech | Not applicable | |
| 5.1.3.3 Correlation of audio output | Not applicable | |
| 5.1.3.4 User control of speech output | Not applicable | |
| 5.1.3.5 Automatic interruption of speech output | Not applicable | |
| 5.1.3.6 Speech output for non-text content | Not applicable | |
| 5.1.3.7 Speech output for video information | Not applicable | |
| 5.1.3.8 Masked input | Not applicable | |
| 5.1.3.9 Private access to personal data | Not applicable | |
| 5.1.3.10 Audio output without interference | Not applicable | |
| 5.1.3.11 Private listening volume | Not applicable | |
| 5.1.3.12 Speaker volume | Not applicable | |
| 5.1.3.13 Volume restoration | Not applicable | |
| 5.1.3.14 Spoken languages | Not applicable | |
| 5.1.3.15 Non-visual error identification | Not applicable | |
| 5.1.3.16 Receipts, tickets, transactional results | Not applicable | |
| 5.1.4 Closed functionality with text enlargement | Not applicable | |
| 5.1.5 Visual output for audio information | Not applicable | |
| 5.1.6 Operation without keyboard interface | Header cell no response required | Header cell no response required |
| 5.1.6.1 Closed functionality | See 5.1.3.1 to 5.1.3.16 | See information from 5.1.3.1 to 5.1.3.16 |
| 5.1.6.2 Input focus | Not applicable | |
| 5.1.7 Access without speech | Not applicable | |
| 5.2 Activating accessibility features | Not applicable | |
| 5.3 Biometrics | Not applicable | |
| 5.4 Retention of accessibility information during conversion | Not applicable | |
| 5.5 Usable parts | Header cell no response required | Header cell no response required |
| 5.5.1 Modes of use | Not applicable | |
| 5.5.2 Discernibility of usable parts | Not Applicable | |
| 5.6 Latching or Toggle Controls | Heading cell no response required | Heading cell no response required |
| 5.6.1 Tactile or Auditory Status | Not Applicable | |
| 5.6.2 Visual Status | Not Applicable | |
| 5.7 Key Repeat | Not Applicable | |
| 5.8 Double-Strike Acceptance | Not Applicable | |
| 5.9 Simultaneous User Actions | Not Applicable |
Chapter 6: ICT with Two-Way Voice Communication
| Criteria | Conformance Levels | Remarks |
|---|---|---|
| 6.1 Audio Bandwidth for Speech | Not Applicable | |
| 6.2 Real-Time Text (RTT) Functionality | Heading cell no response required | Heading cell no response required |
| 6.2.1.1 Real-Time Text (RTT) Communication | Not Applicable | |
| 6.2.1.2 Concomitant Voice and Text | Not Applicable | |
| 6.2.2.1 Visually Distinguishable Display | ||
| 6.2.2.2 Programmatically Determinable Send and Receive Direction | Not Applicable | |
| 6.2.2.3 Speaker Identification | Not Applicable | |
| 6.2.2.4 Visual Indicator of Audio with RTT | Not Applicable | |
| 6.2.3 Interoperability | Not Applicable | |
| 6.2.4 Real-Time Text (RTT) Responsiveness | Not Applicable | |
| 6.3 Caller ID | Not Applicable | |
| 6.4 Alternatives to Voice-Based Services | Not Applicable | |
| 6.5 Video Communications | Heading cell no response required | Heading cell no response required |
| 6.5.1 General (Advisory) | Heading cell no response required | Heading cell no response required |
| 6.5.2 Resolution | Not Applicable | |
| 6.5.3 Frame Rate | Not Applicable | |
| 6.5.4 Synchronization of Audio and Video | Not Applicable | |
| 6.5.5 Visual Indicator of Audio with Video | Not Applicable | |
| 6.5.6 Speaker Identification with Video Communication (Sign Language) | Not Applicable | |
| 6.6 Alternatives to Video-Based Services (Advisory) | Advisory no response required | Advisory no response required |
Chapter 7: ICT with Video Functionality
| Criteria | Conformance Levels | Remarks |
|---|---|---|
| 7.1 Caption Processing Technology | Heading cell no response required | Heading cell no response required |
| 7.1.1 Caption Playback | Not Applicable | |
| 7.1.2 Caption Synchronization | Not Applicable | |
| 7.1.3 Caption Preservation | Not Applicable | |
| 7.1.4 Caption Characteristics | Not Applicable | |
| 7.1.5 Spoken Captions | Not Applicable | |
| 7.2 Audio Description Technology | Header cell no response required | Header cell no response required |
| 7.2.1 Audio description playback | Not applicable | |
| 7.2.2 Audio description synchronization | Not applicable | |
| 7.2.3 Audio description retention | Not applicable | |
| 7.3 User controls for captions and audio description | Not applicable |
Chapter 8: Hardware
| Criteria | Conformance Levels | Remarks |
|---|---|---|
| 8.1.1 General requirements | Header cell no response required | Header cell no response required |
| 8.1.2 Standard connections | Not applicable | |
| 8.1.3 Color | Not applicable | |
| 8.2 Hardware products with speech output | Header cell no response required | Header cell no response required |
| 8.2.1.1 Speech volume range | Not applicable | |
| 8.2.1.2 Incremental volume control | Not applicable | |
| 8.2.2.1 Fixed line devices | Not applicable | |
| 8.2.2.2 Wireless communication systems | Not applicable | |
| 8.3 Fixed ICT | Header cell no response required | Header cell no response required |
| 8.3.2.1 Unobstructed forward approach, high | Not applicable | |
| 8.3.2.2 Unobstructed forward approach, low | Not applicable | |
| 8.3.2.3.1 Clear floor or ground space | Not applicable | |
| 8.3.2.3.2 Obstructed forward approach (< 510 mm) | Not applicable | |
| 8.3.2.3.3 Obstructed forward approach (< 635 mm) | Not applicable | |
| 8.3.2.4 Knee and toe clearance width | Not applicable | |
| 8.3.2.5 Toe clearance | Not applicable | |
| 8.3.2.6 Knee clearance | Not applicable | |
| 8.3.3.1 Unobstructed side approach, high | Not applicable | |
| 8.3.3.2 Unobstructed side approach, low | Not applicable | |
| 8.3.3.3.1 Obstructed side approach (< 255 mm) | Not applicable | |
| 8.3.3.3.2 Obstructed side approach (< 610 mm) | Not applicable | |
| 8.3.4.1 Change in level | Not applicable | |
| 8.3.4.2 Clear floor or ground space or operating area | Not applicable | |
| 8.3.4.3.2 Forward reach | Not applicable | |
| 8.3.4.3.3 Side reach | Not applicable | |
| 8.3.5 Visibility | Not applicable | |
| 8.3.6 Installation instructions | Not applicable | |
| 8.4 Mechanically operated parts | Header cell no response required | Header cell no response required |
| 8.4.1 Numeric keys | Not applicable | |
| 8.4.2.1 Operating methods for mechanical parts | Not applicable | |
| 8.4.2.2 Operating force of mechanical parts | Not applicable | |
| 8.4.3 Keys, Tickets and Fare Cards | Not applicable | |
| 8.5 Tactile Indication of Speech Mode | Not applicable |
Chapter 9: Web (also applies to 10, 11, and 12)
Corresponding to WCAG 2.2 Level A
| Criteria | Conformance Levels | Notes |
|---|---|---|
| 1.1.1 Non-text Content | Partially supported | There is non-text content displayed to the user that does not have an equivalent text alternative. |
| 1.2.1 Audio-only and Video-only (Prerecorded) | Supported | |
| 1.2.2 Captions (Prerecorded) | Supported | |
| 1.2.3 Audio Description or Alternative Media (Prerecorded) | Supported | |
| 1.3.1 Info and Relationships | Partially supported | In some cases, information, structure, or relationships conveyed by page presentation cannot be programmatically determined (or are not available through text); |
| 1.3.2 Meaningful Sequence | Supported | |
| 1.3.3 Sensory Characteristics | Supported | |
| 1.4.1 Use of Color | Supported | |
| 1.4.2 Audio Control | Supported | |
| 2.1.1 Keyboard | Partially supported | Some functionalities cannot be operated via keyboard (or similar input interface); |
| 2.1.2 No Keyboard Trap | Supported | |
| 2.1.4 Character Key Shortcuts | Supported | |
| 2.2.1 Timing Adjustable | Supported | |
| 2.2.2 Pause, Stop, Hide | Supported | |
| 2.3.1 Three Flashes or Below Threshold | Supported | |
| 2.4.1 Bypass Blocks | Supported | |
| 2.4.2 Page Titled | Supported | |
| 2.4.3 Focus Order | Partially supported | In some sections that can be navigated sequentially and where the navigation sequence affects their meaning and operation, some objects that could receive focus do not receive it in an order that maintains their meaning and operability; |
| 2.4.4 Link Purpose (In Context) | Partially supported | The purpose of some links cannot be determined from the link text alone or from the link text combined with adjacent content; |
| 2.5.1 Pointer Gestures | Supported | |
| 2.5.2 Pointer Cancellation | Supported | |
| 2.5.3 Label in Name | Supported | |
| 2.5.4 Motion Actuation | Supported | |
| 3.1.1 Language of Page | Supported | |
| 3.2.1 On Focus | Supported | |
| 3.2.2 On Input | Supported | |
| 3.2.6 Consistent Help | Supported | |
| 3.3.1 Error Identification | Supported | |
| 3.3.2 Labels or Instructions | Partially supported | In some cases, labels or instructions are not provided when the content requires user input actions; |
| 3.3.7 Redundant Entry | Supported | |
| 4.1.1 Parsing | Supported | |
| 4.1.2 Name, Role, Value | Partially supported | In some cases, user interface components (including: form elements, links, and script-generated components...), their name, role, states, properties, and values are not correct or set, or the user and their assistive technologies are not notified when these change; |
Corresponding to WCAG 2.2 Level AA
| Criteria | Conformance Level | Notes |
|---|---|---|
| 1.2.5 Audio Description (Prerecorded) | Supported | |
| 1.3.4 Orientation | Supported | |
| 1.3.5 Identify Input Purpose | Supported | |
| 1.4.3 Contrast (Minimum) | Partially Supported | The visual presentation of text and images of text does not always have the minimum required contrast ratio, with the exception of those specified by law (e.g., logos); |
| 1.4.4 Text Resize | Partially Supported | Some text, with the exception of captions and images of text, cannot be resized up to 200 percent without the use of assistive technologies and without loss of content and functionality; |
| 1.4.5 Images of Text | Supported | |
| 1.4.10 Reflow | Partially Supported | Content that does not require a two-dimensional layout (such as data tables or maps) does not reflow when the displayed size of the user agent changes; |
| 1.4.11 Non-text Contrast | Supported | |
| 1.4.12 Text Spacing | Supported | |
| 1.4.13 Content on Hover or Focus | Partially Supported | In some cases, when hover or keyboard focus makes content visible and hidden, there is no mechanism to dismiss the additional content without moving the mouse pointer or keyboard focus, the pointer cannot be moved over the additional content without it disappearing, or the additional content does not remain visible until the hover or focus event is removed, the user dismisses it, or its information is no longer valid, with some exceptions; |
| 2.4.5 Multiple Ways | Supported | |
| 2.4.6 Headings and Labels | Partially Supported | Headings and/or labels do not sufficiently clarify content or functionality; |
| 2.4.7 Focus Visible | Partially Supported | On some interactive elements, the focus indicator is not visible; |
| 2.4.11 Focus Not Obscured (Minimum) | Supported | |
| 2.5.7 Dragging Movements | Supported | |
| 2.5.8 Target Size (Minimum) | Supported | |
| 3.1.2 Language of Parts | Supported | |
| 3.2.3 Consistent Navigation | Supported | |
| 3.2.4 Consistent Identification | Supported | |
| 3.3.3 Error Suggestion | Supported | |
| 3.3.4 Error Prevention (Legal, Financial, Data) | Supported | |
| 3.3.8 Accessible Authentication (Minimum) | Supported | |
| 4.1.3 Status Messages | Partially Supported | In some cases, status messages are not presented to the user in a way that assistive technologies can interpret them without moving the focus; |
Chapter 10: Non-web Documents
| Criteria | Conformance Levels | Notes |
|---|---|---|
| 10.0 General (Informative) | Header cell no response required | Header cell no response required |
| From 10.1.1.1 to 10.4.1.3 | See WCAG 2.2 section | See information in WCAG 2.2 section |
| 10.5 Subtitle Positioning | Not Applicable | |
| 10.6 Audio Description Timing | Not Applicable |
Chapter 11: Software
| Criteria | Conformance Levels | Notes |
|---|---|---|
| 11.0 General (Informative) | Header cell no response required | Header cell no response required |
| From 11.1.1.1 to 11.4.1.3 | See WCAG 2.2 section | See information in the WCAG 2.2 section |
| 11.5 Interoperability with assistive technology | Header cell no response required | Header cell no response required |
| 11.5.1 Closed functionality | Header cell no response required | Header cell no response required |
| 11.5.2 Accessibility services | Header cell no response required | Header cell no response required |
| 11.5.2.1 Platform accessibility service support for software that provides a user interface |
See 11.5.2.5 to 11.5.2.17 | See information from 11.5.2.5 to 11.5.2.17 |
| 11.5.2.2 Platform accessibility service support for assistive technologies | See 11.5.2.5 to 11.5.2.17 | See information from 11.5.2.5 to 11.5.2.17 |
| 11.5.2.3 Use of accessibility services | See 11.5.2.5 to 11.5.2.17 | See information from 11.5.2.5 to 11.5.2.17 |
| 11.5.2.4 Assistive technology | Not applicable | |
| 11.5.2.5 Object information | Not applicable | |
| 1.5.2.6 Row, column, and headers | Not applicable | |
| 11.5.2.7 Values | Not applicable | |
| 11.5.2.8 Label relationships | Not applicable | |
| 11.5.2.9 Parent-child relationships | Not applicable | |
| 11.5.2.10 Text | Not applicable | |
| 11.5.2.11 List of available actions | Not applicable | |
| 11.5.2.12 Execution of available actions | Not applicable | |
| 11.5.2.13 Tracking focus and selection attributes | Not applicable | |
| 11.5.2.14 Modifying focus and selection attributes | Not applicable | |
| 11.5.2.15 Notification of changes | Not applicable | |
| 11.5.2.16 Changes to states and properties | Not applicable | |
| 11.5.2.17 Changes to values and text | Not applicable | |
| 11.6 Documentation of accessibility usage | Header cell no response required | Header cell no response required |
| 11.6.1 User control of accessibility features | Not applicable | |
| 11.6.2 No disruption of accessibility features | Not applicable | |
| 11.7 User preferences | Not applicable | |
| 11.8 Development tools | Header cell no response required | Header cell no response required |
| 11.8.1 Content technology | Header cell no response required | Header cell no response required |
| 11.8.2 Accessible content creation | See WCAG 2.2 section (If the software is not a development tool, insert "Not applicable") |
See information in the WCAG 2.2 section |
| 11.8.3 Preservation of accessibility information in transformations | Not applicable | |
| 11.8.4 Repair suggestions | Not applicable | |
| 11.8.5 Templates | Not applicable |
Chapter 12: Documentation and Support Services
| Criteria | Conformance Levels | Remarks |
|---|---|---|
| 12.1 Product documentation | Header cell no response required | Header cell no response required |
| 12.1.1 Accessibility and compatibility features | Not applicable | |
| 12.1.2 Accessible documentation | See WCAG 2.2 section | See information in the WCAG 2.2 section |
| 12.2 Support Services | Header cell no response required | Header cell no response required |
| 12.2.2 Information on Accessibility and Compatibility Features | Not applicable | |
| 12.2.3 Effective Communication | Not applicable | |
| 12.2.4 Accessible Documentation | See WCAG 2.2 section | See information in WCAG 2.2 section |
Chapter 13: ICT that provides relay or emergency service access
| Criteria | Conformance Levels | Remarks |
|---|---|---|
| 13.1 Relay Service Requirements | Header cell no response required | Header cell no response required |
| 13.1.2 Text Relay Services | Not applicable | |
| 13.1.3 Sign Relay Services | Not applicable | |
| 13.1.4 Lip-reading Relay Services | Not applicable | |
| 13.1.5 Captioned Telephone Services | Not applicable | |
| 13.1.6 Speech-to-Speech Relay Services | Not applicable | |
| 13.2 Access to Relay Services | Not applicable | |
| 13.3 Access to Emergency Services | Not applicable |
WEB Accessibility
Disability is defined as: any activity limitation or restriction of participation in society experienced by a person as a result of a substantial, lasting, or permanent alteration of one or more physical, sensory, mental, cognitive, or psychic functions, multiple disability, or an invalidating health condition.
Web accessibility involves making online public communication services accessible to people with disabilities and is based on four fundamental principles:
Perceivable: information and user interface components must be presented to users in a way they can perceive. For example, by providing text alternatives for all non-text content that can then be presented in other forms to suit user needs: large print, braille, speech, symbols, or simpler language.
Operable: user interface components and navigation must be operable. For example, by making all functionality available via keyboard.
Understandable: information and the operation of the user interface must be understandable. Text content must be readable, and navigation must be consistent.
Robust: content must be robust enough to be interpreted reliably by a wide range of user agents, including assistive technologies.
Test Environments
Operating Systems
- Apple Mac OS X (latest version)
- Microsoft Windows (latest version)
- Apple iOS (latest version)
- Google Android (latest version)
We did not use Linux as it is currently not widely adopted among users with disabilities.
Browsers and User Software
In the latest versions available on different operating systems:
- Google Chrome
- Windows Edge
- Safari
- Adobe Acrobat Reader / Preview on Mac (for PDFs only)
Screen Readers and Assistive Technologies
To obtain the most standard evaluation possible, we test everything with the default configuration of assistive technologies.
To make the evaluation more realistic, we also test:
- Graphic adaptations present in different systems (colors, contrasts, subtitles, etc.)
- Mouse emulations, magnifiers, and on-screen keyboards or advanced keyboard settings, also from different systems
- VoiceOver – on Apple systems only
- TalkBack – on Android only
- NVDA (latest version) and Freedom Scientific JAWS (penultimate version) – on PC systems only
Methodology
Objective Manual and Semi-Automatic Verification Methodology
We analyze content with various automatic and semi-automatic systems and compare the results across tools to obtain the most complete and objective verification possible. The reference standard, unless specifically requested, is always the latest available (WCAG 2.2), to ensure compliance in all countries from which the touchpoint (website, app, etc.) can be accessed.
Our verification is therefore compliant with WCAG 2.2 Level AA and the requirements of the UNI EN 301549 Guidelines or their adaptation in the French RGAA. Each tool produces results that are then analyzed by our experts: it is therefore possible that not all tool results appear, as they may be judged false negatives.
Automatic Tools for Syntax Checking
- W3C Markup Validation Service: Used with generated code, as it is the official tool for checking HTML, XHTML, MathHTML, etc.
- W3C CSS Validation service: Although CSS correctness does not directly affect accessibility, it could impact some aspects related to it if not interpreted correctly due to errors. Verification is therefore appropriate and is carried out with the W3C CSS Validation Service.
- PAC PDF checker
Automatic and Semi-Automatic Tools for Color Verification
- Color Contrast Analyzer (CCA): Used specifically for doubtful contrasts.
- WCAG Color contrast checker: Used as a first check to verify the contrasts of colors used in the CSS of pages.
- Text on background image a11y check: Used to verify cases where text should overlap images.
- Color contrast accessibility evaluator: Used as an additional check for some online pages.
Automatic and Semi-Automatic Tools for Accessibility Checking
Some online validators used as a sample on the pages:
- AccesScan
- Wave
And other tools:
- Web developer toolbar: Used to support manual verification. It allows identifying images without alternative text, fields without labels, etc.
- AXE and Lighthouse for Chrome: Provide precise indications of accessibility flaws in HTML code, as well as WAI-ARIA attributes, which are essential for web applications and interactive components.
Terminology
The terms used in the Conformance Level information are defined as follows:
Supported: The product's functionality has at least one method that meets the criterion without known defects or meets it with equivalent facilitation.
Partially Supported: Some product functionalities do not meet the criterion.
Not Supported: Most product functionalities do not meet the criterion.
Not Applicable: The criterion is not relevant to the product.
Not Evaluated: The product has not been evaluated against the criterion. This can only be used for WCAG AAA-level criteria.
Not Evaluated: The product has not been evaluated against the criterion. This can only be used for WCAG AAA-level criteria.
